How Bertschi Combines Cutting-Edge Technology with Hands-On Customer Care
Bertschi’s real-time tracking systems and intuitive digital innovations allow clients to stay in control of their logistics. As Digital Project Manager Georgia Tziogkidou notes, “The customer portal we developed gives our clients efficiency and transparency, giving customers access to critical data. This streamlines decision-making and empowers clients to stay ahead of potential disruptions.”
While digital tools provide powerful insights, technology alone isn’t enough to fully address the complexities of logistics. Bertschi’s dedication to building and maintaining strong, personal relationships with customers remains central to its approach. Barry Mol, Managing Director of Bertschi Liquids, highlights that, "No matter how advanced our systems become, it’s the personal touch that truly sets us apart. Rather than fully relying on the tech, our teams pick up the phone, work out problems together with our clients, and provide tailored solutions. Before the end of this year, we will have embedded all our customers into this customer centric approach.”
Whether addressing urgent requests or offering direct support on operational issues, Bertschi’s teams ensure clients receive comprehensive assistance. As Mol adds, “Our customers can rely on our dedicated team to guide them through both routine and complex logistics challenges. We don’t leave them to manage it all through the systems alone.”
Bertschi’s customer portal complements this hands-on approach by improving efficiency without sacrificing personal service. “The portal provides clients with immediate access to vital information, but they still have the benefit of direct communication with our teams,” Tziogkidou adds.
By combining state-of-the-art digital tools with a commitment to personalized service, Bertschi ensures logistics operations are both streamlined and responsive, offering the best of innovation and human connection.
